New bike and tuner don't work? Bought a used tuner and it will not work? Dead MCUs, locked flash chips, broken USB connectors, bricked firmware, and no-communication tuners. We diagnose, repair, reset, and divorce your Screamin' Eagle tuner back to a virgin (unmarried) state, ready to marry to your bike.
We repair, reset, divorce, and unlock the most common Harley-Davidson Screamin' Eagle tuner platforms.
Screamin' Eagle Race Tuner
32109-08AScreamin' Eagle Super Tuner Pro
32109-08CScreamin' Eagle Pro Street Tuner
41000008A & 41000008CFlat-rate pricing. Every unit is inspected, repaired where possible, reset to virgin unmarried and tested before it ships back. USA shipping is a $20 flat rate and includes insurance for replacement value if lost.
Broken USB connector replacement, no-boot conditions, minor hardware faults.
For tuners locked by certain firmware revisions.
Non-recoverable processor failure. Unit is exchanged, not repaired.
All services reset the tuner to a virgin (unmarried) state. The unit will marry itself to the first bike a tune is uploaded to.
This means any VIN lock, or marriage to a prior motorcycle is cleared as part of the repair process. Please plan accordingly. You will need to re-upload your tune to the intended bike after the tuner is returned.
By sending in your tuner for repair, you certify that you are the rightful owner of the consumer electronic device and that it was lawfully acquired.
Rhine Labs reserves the right to refuse service if ownership cannot be verified. This certification helps protect all parties and ensures we are servicing devices that have been legally obtained.
We will send you an invoice to the e-mail provided once the inspection/repair is complete. Payment is due after the work is finished and before the tuner ships back.
Sales tax will be added for tuners shipped to Washington State. The rate is calculated on the invoice per the Washington Department of Revenue rate sheet provided by our credit card processor.
I guarantee the unit and all repairs performed for 90 days. I do not offer refunds, but if there is an issue you can send it back and I will diagnose and return the unit to you.
I also offer 1 inspection and reset at 50% off the standard repair rate if the request is made within 1 year of the date you received the repaired unit. We understand that ECU's get Replaced, Bikes Get Stolen or Totaled, or You just decided to get a new one and wish to keep and use your property you paid for vs. sending it to e-waste.
Pack the tuner securely, include your return address and a note describing the problem, then ship it to the address below.
I recommend https://www.supertunerpro.com. Please inquire with them as to their Screamin' Eagle Tuner Services. If they are unable to help, contact us again.
Yes. A used tuner is often still married to the previous bike. We reset and divorce it back to a virgin (unmarried) state so it can marry to your bike.
Send it in. We diagnose the tuner, repair what is needed, and reset it so it is ready to marry to your bike when you upload a tune.
Yes. Broken USB connector replacement is included in the Basic Inspection & Minor Repair service for $170 + $20 flat rate USA shipping.
Basic Inspection and Minor Repairs have a 1-2 business day turnaround once the tuner is received and inspected.
We send an invoice to the e-mail you provide once the inspection/repair is complete. Payment is due before the tuner ships back. Sales tax is added for tuners shipped to Washington State.
The tuner is reset and divorced from its previous VIN marriage. It will marry itself to the first motorcycle a tune is uploaded to.
Yes. All services include resetting the tuner to a virgin, unmarried state. This clears any VIN lock or prior marriage so the tuner can be used on another bike.
Yes. I guarantee the unit and all repairs performed for 90 days. I do not offer refunds, but if there is an issue you can send it back and I will diagnose and return the unit to you.
Yes. I offer 1 inspection and reset at 50% off the standard repair rate if the request is made within 1 year of the date you received the repaired unit.
Turnaround varies by service and parts availability. The Dead MCU exchange is subject to exchange unit availability.
USA shipping is a $20 flat rate and includes insurance for replacement value if the package is lost. International shipping is quoted separately.
Once the MCU is dead, it cannot be repaired. We supply an exchange unit instead, which is why the price is higher.
Certain firmware revisions lock the flash chip, preventing normal reflashing. Replacing the flash chip resolves this condition.
Rhine USA Corp DBA: Rhine Labs is not an authorized repair provider for most products or manufacturers. In many cases, replacement parts and components are obtained from suppliers other than the original equipment manufacturer (OEM).
We source common replacement parts and components from reputable and well-known retailers, including:
In some instances, for older or discontinued components, replacement parts may be used, or functional replacements may be sourced from third-party markets and manufacturers. These components are thoroughly tested to ensure compatibility and functionality.